Label Worx Limited utilises a credits based payment system for all services that require payment up front such as, Artwork Design, Template Design, Promo Manager, Website Powering and Mastering. Website design & development is invoiced for separately.

All credit purchases via Paypal and are available in several bulk quantities. Credits are non refundable so you are advised to purchase only the quantity that you require. This is a clearly stated at the checkout stage.

Mastering

Orders for mastering are placed using our mastering order system and payment is taken at the time of ordering. In the event that the client is not happy with their final mastered recording then they must notify our mastering engineer within 7 days of receiving their order completed notification email. Our mastering engineer will then review your concerns and at the discretion of the mastering engineer will then provide a new final master. If the Engineer feels that there is nothing more he can do for the client then the charge for mastering will be refunded back to the client on the basis that the master provided by our mastering engineer is deleted.

Promo manager

The Promo Manager system works on a pay as you go basis meaning that credits are deducted from your balance as and when you initiate a new promo campaign. All credits charged by the Promo Manager system are non-refundable.

Promo template design

Templates for the Promo Manager system are created by our in house designer and payment is made by deducting credits from the clients credit balance. In the result of the client not being sufficiently happy with their final template design then Label Worx will make amendments to rectify any changes highlighted by the client. The client must report their concerns regarding the template within 7 days of receiving notification of the template being completed. Further changes to a template design after this period will be charged for at the standard rate. Template designs are non-refundable.

Website powering & hosting

Website reoccurring costs for powering and / or hosting are non refundable. These payments are deducted from your credits balance and sufficient notification emails are sent prior to this taking place to ensure you have sufficient time to purchase credits in advance. Failure to keep sufficient credits in your account will lead to a temporary loss of service for your website until payment is received. If you would like to cancel your hosting or powering services then notification must be sent via email or post 30 days in advance.

Website design & development

A small deposit of £300 is taken prior to any website being designed or coded. This deposit is refundable only if the design or coding has not yet been started by Label Worx Limited. If the deposit is refunded then it is done so minus any bank transfer or Paypal charges. If design or coding is in progress then the deposit will not be refunded under any circumstances.

Once the website has been designed the client has the opportunity to discuss and request changes that they may require which the designer will adhere to. Only once the client is satisfied with their design will coding commence. Once the website is fully built the client is invoiced for the remaining website charges. All invoices for website design or development are non-refundable and Label Worx Limited reserves the right to deduct payment for such invoices from any outstanding royalties from distribution statements or from the clients credit balance.